Return policy

We want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

Return Policy Conditions

To be eligible for a return, your item must meet the following criteria:

• The item must be unused and in the same condition as you received it.
• The item must be in its original packaging.

Return Time Limit

You have 14 days from the date you received your item to request a return.

Refund Process

Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment. You can expect the refund to be processed within 5 to 10 business days.

How to Initiate a Return

If you wish to return an item, please send an email to swiss.mirror.shop@gmail.com to obtain the return shipping address and further instructions regarding the process.